GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
The following vacant positions are available to be filled.
Lead Customer Service Manager Job
Lagos, Nigeria.
Essential Responsibilities:
The Lead Customer Service Manager will:
- Be the key interface between the customer and GE Oil&Gas with visibility inside and outside the Company;
- Be responsible for the management of a portfolio of multiple projects (parts, repairs and field services activities);
- Play a proactive role in problems prevention during the Project life cycle by highlighting potential areas of concern and promptly driving other functions in solving issues, which could affect the lawless execution. In doing so, he/she gains a complete and deep knowledge of the processes and activities throughout the Company;
- Translate customer needs/requirements into detailed Project action plans shared with Company Functions involved;
- Manage cross-functional teams, driving internal execution to meet business targets;
- Interact with GE tools, processes and organization in order to fulfill all contract portfolio obligations;
- Assure that the planning and ERP tools are maintained continuously updated;
- Provide information about the latest advancements in upgrades opportunities to customer, and assist in their implementation;
- Keep customer updated about design changes of parts to be installed;
- Coordinate the reviewing of maintenance plan, with the aim to optimize the Units reliability and availability;
- Develop enduring faithful customer relationships;
- Ensure/improve Contract profitability;
Qualifications/Requirements:
- BS Engineering - Mechanical preferred, or Business Management;
- Minimum 5 years of relevant working experience;
- Strong knowledge of GE O&G organization and processes, with special focus on services business model
- Customer Centric behavior, able to deal with complex customers’ needs and issues;
- Leadership, initiative, autonomy and self-confidence;
- Strong interpersonal, communication, influencing skills ;
- Coaching/mentoring capability;
- Authority to a level consistent with delivering the business results ;
- Strong can do and problem solving attitude;
- Proven capability to drive cross-functional team remotely;
- Strive for achieving Project Goals and Customer Satisfaction;
- Passion for the work "well done first time", intellectual rigor and professional discipline while running the Project;
- Available to travel frequently and at short notice;
- Fluent spoken English.
- A valid NYSC discharge or exemption certificate will be required (please indicate clearly on your resume)
Executive, Government Affairs & Policy:
West Africa Job - Abuja, Nigeria
Essential Responsibilities:
Lead GE government affairs regional and business initiatives by planning and developing key strategies, implementing actions vis-à-vis federal institutions and regulatory agencies in a wide range of areas including international trade, finance/capital, energy, healthcare, environmental regulations, and intellectual property.
Guide GE’s economic policy formulation and stakeholder engagements in the sub-region.
Coordinate with GE leadership globally, GE businesses and GE regional executives on the development of positions on various issues and implementation of government affairs/policy projects.
Work with members of the GE Africa team to ensure awareness of key issues and GE positions on those issues, and use their contacts with governments to maximum effect.
Manage day to day operational requirements in order to ensure legal compliance and best practice in line with GE policy and strategies. Provide functional, technical and managerial support for major activities and projects.
Build GE brand and understanding of GE capabilities and domain expertise with senior policy makers and influencers.
Provide expert advice on the workings of the government institutions and decision-making procedures.
Support sales to governments by helping sales teams tailor GE bids to government needs, marshaling government support and advocacy for GE’s bids, and utilizing governmental financing
Growth Playbook. Identify and quantify top governmental issues for GE and achieve results on those issues and opportunities
Identify at an early stage emerging regulations and legislation that will affect GE, and ensure business awareness of the potential risks and benefits.
Ensure GE’s point of view is taken into account as governments and international organizations consider energy policies, laws, and regulations.
Accountable for identifying legislative and business risks and implement interventions to deal and minimize impact on Business.
Accountable for directing internal and external Stakeholder Engagement & Partnerships related to government affairs and policy matters which impact on the business
Qualifications/Requirements:
Education: Graduate degree in economics, or international public policy, international law or combination thereof.
Experience: Minimum 15 years of professional experience in working on policy issues, with significant similar experience with a global corporation or with an international law or consultancy firm; experience and understanding of African economic development significant experience in working with senior government officials, especially in the areas of economic planning, finance, and trade. Previous experience in Government, IFI, or regional organization would be viewed as a significant advantage. Strong relationships with government officials and influencers.
Deep knowledge of government institutions, regulation, policies and priorities. Previous experience in the area of funding programs would be a significant advantage.
High level of understanding of regional government decision-making process and procedures.
Fluency in English, and second language ability in French desirable
Ability to cope with pressure and multiple deadlines contemporaneously.
A professional, who is able to set priorities and milestones with stakeholders and prioritize multiple tasks on hand while still paying attention to the details
High level of influencing skills combined with an ability to build excellent working relationships within a matrix environment (both cross-functionally and globally)
Advanced communication skills - both written and verbal
Demonstrated ability to think and lead on a strategic level within a complex organization
Ability to deal effectively with people and work in diverse teams
Ability to anticipate trends and manage risk
Ability to motivate and inspire others
Ability to identify and have access to key government and policy decision makers
Commitment to conducting GE's business affairs with the highest integrity, including strict adherence to applicable laws but also in a manner consistent with GE's values, which often go beyond mere legal compliance
Demonstrated knowledge and understanding of various business issues
Proven creator and participant in informal issue and project teams
Goal orientation and a high degree of personal initiative
Experience developing and executing an Advocacy strategy
Clinical Education Specialist,
Magnetic Resonance Imaging Job - Lagos, Nigeria
Essential Responsibilities:
* Conduct high quality Clinical Education training at customer sites, to ensure customer's safe and
Effective use of GE equipments, maximising image quality and productivity.
* Apply all procedures requested by Clinical Education management (Coordination process, Visit
preparation, Field Visit Report, Debrief, Survey etc.).
* Pro-actively escalate customer issues and needs to the relevant level in the organization.
* Provide in-depth presentation and demonstration to the user for specific Products & Services.
* Develop content and deliver Classroom courses at the regional Customer Training facility.
* Participate in Clinical Education initiatives such as Doctor to Doctor and Immersion classes
* When requested, provide support for congresses, road shows, exhibitions, and user meetings
* When requested, provide on-line application (OLA) support as a backup to the regular OLA team.
* Comply with the Environment, Health & Safety (EHS) Policies and applicable laws and regulations
* Maintain an effective Quality System and comply with the requirements of the Quality Policy and
documented processes
Qualifications/Requirements:
* Radiographer degree, or Biomedical Engineering school .
* Ability to travel and be at customer sites 70 to 80% of the working time (annual average)
* Fluent in English
* Practical experience in at least one major Medical Imaging Modality (MRI preferred)
* Teaching skills or teaching experience
* Presentation skills
Maintenance Engineer Job
Port Harcourt, Nigeria
Essential Responsibilities:
- Maintaining a fleet of wireline tools to ensure that they are available for service
- Executing a robust PM schedule to ensure the tools are maintained to set standards, with full traceability
- Providing onsite support, and occasional customer training of products and resources to both our external and internal customers, based mainly in Nigeria.
- Assisting the Training Manager and Field Services Manager in the delivery and support of customer training, materials, and training courses involving the OH/CH Wireline product line
- Assisting in providing customer technical and operational feedback with close interaction with technical services arising from customer interaction and support.
- Support and promotion of the best practices involved in the processes and requirements of GE’s policies and procedures, especially in regard to the guidelines in Environment, Health and safety (EHS) and GE’s core values.
Qualifications/Requirements:
- Minimum 5 years experience of maintaining and repairing Open and Cased Hole Logging Tools including Sondex Wireline products
- Bachelor's degree in Mechanical or Electrical Engineering from an accredited university or college or equivalent Industrial Experience
- Capability to interpret technical information in order to assemble, operate and maintain complex mechanical systems
- Able to travel to customer operational bases and well site locations at short notice, work under pressure and willingness to work in varying conditions.
- Team worker - ability to work in team to achieve shared goals.
- Results focused - ability to work to tight deadlines and prioritize workload.
- Software Skills: Competent in the use of the Microsoft Office range of products (Word, Excel, PowerPoint, Outlook)
- Full valid Driving License
- Ability to work and travel in Nigeria
General Field Engineer Job
Port Harcourt, Nigeria
Essential Responsibilities:
- Providing field support, field service delivery and customer training of products and resources to both our external and internal customers, field operations, based mainly in Nigeria.
- Executing Engineer in Charge duties to support the efficient running of the team
- Assisting the Training Manager and Field Services Manager in the delivery and support of customer training, materials, and training courses involving the OH/CH Wireline product line
- Provide Field support to the relevant Product line managers relating to bringing NPI/NTI (New Product Innovation/New Technology Innovation) to market.
- Supporting the Sales Team with demonstrations of Sondex Equipment and occasional customer meetings
- Assisting in providing customer technical and operational feedback with close interaction with technical services arising from customer interaction and support.
- Support and promotion of the best practices involved in the processes and requirements of GE’s policies and procedures, especially in regard to the guidelines in Environment, Health and safety (EHS) and GE’s core values.
Qualifications/Requirements:
- Minimum 5 years Open/Cased Hole Logging Experience including Production Logging and Well Integrity Evaluation with proven success in the Wireline field operations.
- Familiarity with Sondex Wireline products
- Bachelor's degree in Mechanical or Electrical Engineering from an accredited university or college or equivalent Industrial Experience
- Capability to interpret technical information in order to assemble, operate and maintain complex mechanical systems
- Able to travel to customer well site locations at short notice, work under pressure and willingness to work in varying conditions.
- Team worker - ability to work in team to achieve shared goals.
- Results focused - ability to work to tight deadlines and prioritize workload.
- Software Skills: Competent in the use of the Microsoft Office range of products (Word, Excel, PowerPoint, Outlook)
- Full valid Driving License
- Ability to work and travel in Nigeria
- A valid NYSC discharge or exemption certificate will be required (please indicate clearly on your resume)
- Must have valid authorization to work full-time without any restriction in Nigeria
